This demo illustrates how an AI-powered contact center modernizes customer service with Copilot and Dynamics 365 Contact Center, delivering fast, personalized support across self-service and assisted channels. From intelligent chatbots and conversational IVR to Copilot-assisted agents, the experience shows how routine tasks are automated while agents are empowered with real-time insights and guidance. It concludes with omnichannel analytics that help supervisors optimize operations, improve agent performance, and drive better customer outcomes.
Last updated 2026-07-20
Duration
10 minutes
Recommended Role
Industry
Licensing
Copilot for Microsoft 365, Dynamics 365
Audience
Products
Solution Area
AI Business Solutions
Solution Play
Demo type
Simulated Experience
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No available assets
No applicable resources