This demo showcases how Contoso, a leading telecom company, transformed its customer service operations with a multi-agent Azure AI solution that manages customer calls related to billing discrepancies, network issues, and plan inquiries. The solution features a multi-agent architecture with five specialized Azure AI Agents, developed using the Azure AI Foundry SDK and orchestrated with Microsoft AutoGen 0.4. These AI Agents are equipped with tools that enable create, read, update, and delete (CRUD) operations on customer records stored in Azure Cosmos DB.
Last updated 2026-07-20
Duration
15 minutes
Recommended Role
Industry
Telecommunications & Media
Licensing
AI Builder
Audience
Products
Solution Area
Cloud and AI Platforms, Industry
Solution Play
Demo type
Simulated Experience
No available notes
No applicable resources